Associate Help Desk Analyst

Troubleshoot computer problems and determine source, and advise on appropriate action. Provide support for all desktop systems at all locations.

Essential Job Functions (=Non-essential tasks):

  • Diagnose and resolve technical hardware and software issues involving applications, internet and VPN connectivity, email clients VOIP and more. (including but not limited to copy/fax/print/phone/network systems)
  • Analyzes the needs of users and recommends solutions for software/hardware systems
  • Offer alternative solutions where appropriate with the objective of improving customer support
  • Document resolutions for future reference
  • Follow standard processes and procedures
  • Perform hardware and software installations
  • Provide computer orientation to new company staff
  • Maintain virus protection software on all end user systems
  • Update hardware and software patches on end user systems
  • Utilize the problem ticketing system to prioritize and resolve system related issues.
  • Act as a liaison between OSV and hardware/software service providers (Dell, HP, Ricoh, Kaspersky, Microsoft, etc.)
  • Stay current with system information, changes and updates

Other duties as assigned

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